Terms and conditions for services and digital products

These terms apply only to services, projects, and digital products. They do not apply to physical goods.

By purchasing a service or digital product from Monolith Agency, either directly or via deposit, you (the client and/or authorized company representative) acknowledge and agree to these Terms and Conditions. Deposits are strictly non-refundable.

1. Introduction

By paying for a service, you agree to these terms in full. This confirms your personal and business responsibility to pay the total quoted amount upon delivery, or within 90 days of the due date. Cancellation after work has begun does not void payment obligations. Deposits are non-refundable.

2. Late payment and interest

A 2.08% monthly interest rate (25% annually) applies to unpaid balances after 30 days. Time spent on collections will be billed at 1.5x the quoted hourly rate or deducted from your service package. All discounts will be revoked in case of late payment, and interest will apply to the full amount.

3. Deposits

All deposits are non-refundable. Deliverables (designs, code, documents, etc.) remain the sole property of Monolith Agency until full payment is received.

4. Content delivery

Delays caused by missing client content may incur a 15% reactivation fee. Content must be submitted in one Google Drive folder. Fragmented submissions will incur admin fees. If no content is submitted within 30 days, the project may be considered complete and the balance will be due.

5. Legal and collection

You agree to pay all legal, collection, or attorney fees related to unpaid balances or contract disputes.

6. Payment responsibility

No work will begin without a deposit. If any clause is unenforceable, the remainder of this contract remains valid.

7. Estimate accuracy

Costs and timelines may change. Triggers include brief changes, delays in approval, or new features requested mid-project.

8. Limitations of liability

Monolith is not responsible for lost revenue, data, hardware failure, or cyberattacks. Liability is capped at the paid amount for the affected phase.

9. Client negligence

Monolith is not liable for misuse of deliverables. This applies whether or not the client was warned.

10. Mutual agreement

Both parties confirm this agreement is fair and satisfactory.

11. Jurisdiction

This agreement is governed by the laws of Quebec, Canada, regardless of where the client is located.

12. License and usage rights

Until final payment is made, any designs or digital assets may not be used, shared, or distributed publicly.

13. Online acceptance

By submitting payment or completing checkout, the client accepts and agrees to these Terms and Conditions.